How much is shipping?

At this time, we charge a $15 flat rate for Standard Ground Shipping. This does not apply to some orders, however, and United States addresses outside the lower contiguous 48.

To receive a shipping quote for orders enter your address and zip code on the Cart page and hit the Calculate button for the shipping carrier and quote.  Shipping rates for many items we sell are weight based and calculated by destination. Depending on the weight and destination of your order, please contact us with your order details if you do not see a shipping quote.

I live outside the United States in Alaska or Hawaii, do you ship here and what are the rates?

International shipping rates can be automatically calculated on our website, on the checkout page. Please be sure to click- Proceed to Checkout then enter your shipping destination to receive a quote. 

International shipping rates charged on our website include door to door customs cleared service from the carrier only. The buyer is responsible for any additional duty, customs and/or tax fees.

To receive a Ground Shipping quote for Alaska or Hawaii just enter your zip code on the Cart page and hit the Calculate button for the Shipping quote.

Shipping Department Notes

Shipping related disruptions are frustrating to everyone, we understand and appreciate your patience and loyalty as we work hard to pack and ship orders quickly.

Shipping rates for many items we sell are weight based and calculated by destination.

If the shipping and billing address you used at checkout do not match you may be contacted via email or phone to confirm the order for verification and verbal approval before it is shipped.

All transit dates are approximate. No date is guaranteed. Dates can change at any time. Please order early for time-sensitive gifts.

Certain packages, including Priority, may take longer than usual to arrive. Priority Shipping does not come with a money back guarantee from Vew-Do or USPS. If you are considering Priority Shipping, please check any domestic service disruptions or International service disruptions.

I made a typo while placing my order- what do I do now?

For incorrect shipping addresses- Email us right away with subject line- Shipping Address Correction. 

Shipping address corrections made within 1 hour from the time the order was confirmed should not encounter any additional shipping fees.

We typically prepare and ship packages quickly. We are not responsible for the shipping cost of a second package if your first was misdelivered or returned due to- missing apartment numbers, unit numbers, and misspelled street or road names. 

For incorrect email addresses- Email us and we will be sure to update it for you so that you receive your shipping/tracking email notifications moving forward.

Which carriers do you use to ship Vew-Do boards and accessories?

We typically ship using FedEx Ground Home Delivery, and UPS Ground.

Depending on your exact shipping address: There may be expedited shipping options on the checkout page offering UPS and/or USPS Priority service options. We only ship to PO Boxes upon special request.

Boards can be long, heavy and expensive to ship. 

No Signature Required. If you require a signature with your package for any reason, please clearly specify in Order Notes.

I received a notification that my board was delivered- but it's not here. What do I do now?

Especially around the holidays carriers may mistakenly scan a package as delivered when it is not really delivered. It may be on the truck for delivery and actually arrive within 24 hours.

Please wait at least 24 hours after the first delivered notification to open a case with the carrier. Then you may email us claim/case details including proof of the claim. We will be in touch with you right away.

Do you send order confirmation and shipping notification emails?

Yes. You will receive an order confirmation email almost instantly after placing an order. These are automated and should contain your order details. If you did not receive an order confirmation email, please let us know, we can check for a system glitch and manually send you an order confirmation via email.

Please make sure the email address you entered is spelled correctly during the time of placing the order.

You will receive a separate shipping confirmation email containing a tracking number after your order has shipped, at the same email address used to place the order.

If you have strong spam filters set or don't see our emails in your inbox- check your spam folder or do a search for orders@vewdo.com.

I'm ordering a Vew-Do board as a gift. Can you gift wrap it? 

We do not offer special gift-wrapping options at this time.

Vew-Do boards and accessories currently ship in plain brown boxes. The outside of the box will have a label on it stating the brand name and ship from address.

What types of address does Vew-Do ship to?

We ship to verifiable residential addresses. It is against company policy to ship to warehouse and forwarding addresses.

Returns & Exchanges

Returns- If you are not completely satisfied with a purchase you made, we are happy to accept a return. We accept returns from purchases made on vewdo.com only within 30 days of delivery.

Exchanges- If you received a product with a defect in manufacturing or workmanship and want to exchange, please email us with your concerns and we will be sure to make it right. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for exchange. If an error occurred while packing the order or if the items are defective the customer is not responsible for shipping costs.

Returns- You may return most new, unopened items within 30 days of delivery for a full refund. Items must be unused in their original condition.

Return shipping costs will be the responsibility of the customer.

If any expedited shipping costs were paid for by the customer at the time of placing the order, that amount will be included in the total refund amount. 

How to return:

Preferred Method: If you would like a return label emailed to you, please click here to email us.

 

• With the prepaid label method, you have 30 days from the time the email is sent to use the label. 
• The dollar amount of the return shipping label (price based on distance and weight, typically ranges from $10-$20 for 1 board and 1 accessory) will be deducted from your refund amount, whether you paid for expedited shipping or took advantage of our free board shipping at the time of placing your order.
• Print the return label that was emailed from us.
• Secure the product in the package. We strongly suggest you use the box that your product arrived in to ship it back.
• Include proof of purchase (receipt, invoice number, order confirmation page or order email) inside the package for us to identify the order and process your return quickly. 
• Return items in the secure package using the label we sent you.
• We will reach out via the email address that was used for the return label, once the package arrives, to confirm your refund process has started.

If you would like to ship the unopened items back to us yourself within 30 days of delivery:

• Return items in a secured package including proof of purchase (receipt, invoice number, order confirmation page or order email).
• Ship using a Ground Service.
• Keep your tracking number. You will be responsible to confirm receipt of returned package and any damage or loss during the process.
• We will reach out via email address on your original order once the package arrives to confirm your refund process has started.
• Ship to: Snurfer LLC Returns,  17354 Teunis Drive, Unit A, Spring Lake, MI 49456.

 

Exchanges- You may exchange most new, unopened items within 30 days of delivery for a different item. Items must be unused in their original condition.

Exchange shipping costs will be the responsibility of the customer. This includes the return shipping cost of the item you want exchanged and the shipping cost of the item you are replacing it with (depending on items).

How to exchange: 

Preferred Method: If you would like a return label emailed to you, please click here to email us. **Please state the item(s) you want to exchange along with which item(s) you want them replaced with**

• With the prepaid label method, you have 30 days from the time the email is sent to use the label. 
• The dollar amount of the return shipping label (price based on distance and weight, typically ranges from $10-$20 for 1 board and 1 accessory) will be deducted from your exchange transaction, whether you paid for expedited shipping or took advantage of our free board shipping at the time of placing your original order.
• Print the return label that was emailed from us.
• Secure the product in the package. When possible, we strongly suggest you use the box that your product arrived in to ship it back.
• Include proof of purchase (receipt, invoice number, order confirmation page or order email) inside the package for us to identify the order and process your exchange quickly. 
• Return items in the secure package using the label we sent you.
• We will reach out via the email address that was used for the return label, once the package arrives, to confirm your exchange process has started. In some cases, a balance will be due in an exchange process, this all depends on the items being exchanged. We will always do our best to uphold the discounted accessory amounts when you are keeping the board but exchanging accessories.

 

All returned and exchange items will be inspected upon arrival. You should expect to receive your refund in the manner in which the original purchase was made. We will reach out via email to confirm the refund process has started. You should expect to receive the refund within four weeks of giving the package to the return carrier, however, in many cases you will receive the refund more quickly. This time period includes the transit time for us to receive the package from the shipper (5-10 business days), the time it takes us to inspect the product and process your return (3-5 business days) and the time it takes for a bank to process the refund request (usually up to 5 days).